Holiday Care Tips

December 22, 2008

by Carol Politi

Happy holidays! Our holiday rush is continuing at kajeet as we turn our focus from making sure our phones arrive on time to making sure our customers have a great experience as they activate their new phones.

Here are some tips for new customers activating their phones during this holiday time:

Activate on-line for the fastest service. Activate your phone on-line here. Please note that you cannot activate on-line in the following situations:

You are activating a phone for a child under 13 years of age and don’t have a credit card.

You want to transfer your existing phone number from another cell phone service to your new kajeet phone.

You are an existing kajeet customer and you would like to “switch” your phone number to a new kajeet phone.

In these situations, call kajeet customer care to activate at:

1-866-4kajeet (1-866-452-5338).

We have extended our hours to better serve you during this busy holiday period. The kajeet customer care holiday schedule is as follows:

12/22 9:00am – 11:00pm

12/23 9:00am – 11:00pm

12/24 9:00am – 11:00pm

12/25 Closed

12/26 8:00am – 11:00pm

12/27 8:00am – 11:00pm

Please be patient with our care consultants – there is a real rush in care at this time of year! If you have a question and do not need immediate service, you can email customer care at care@kajeet.com.

Thanks & have a wonderful holiday.

Follow

Get every new post delivered to your Inbox.

Join 667 other followers

%d bloggers like this: