kajeet Customer Feedback
May 14, 2009
by Carol Politi
Some of the feedback we get from customers is wonderful – and we love to share this with our existing and potential customers and our staff. We also take all of our negative feedback seriously and work hard to solve any customer issues that may have cropped up. I’ve recently reviewed feedback from our customers and will share a bit of both today.
From kajeet customer April:
“A young friend of my daughter’s suddenly decided that she didn’t like her anymore, but unfortunately she had my daughter’s phone number. To stop the annoying phone calls, I simply blocked the number. Problem solved.”
Thanks for your feedback April! This is a great way to stop bullying which is an increasing problem these days. Just log in to your kajeet account and go to ContactManager. Add a contact number and select “no” and your child will stop receiving calls, texts, and pictures from that number.
From kajeet customer Yolanda:
“I love Kajeet’s service. My daughter recently traveled with her school to Florida. She was able to telephone me in South Carolina several times per day. The connection was as clear as if she were in the next room. She did not encounter any “dead zones” even while visiting one of the most popular and busy parks in Orlando. I was able to monitor her whereabouts from my home computer. I was also able to check her phone log and easily add money to her account when I chose to. Kajeet phone service is perfect for more than just staying in touch with your “tween or teen”"
Thanks Yolanda! & thanks for being our customer.
From kajeet customer Roxanne:
“I was happy to find Kajeet because of the plans that it offers with no contracts and the restrictions that you can put on the phone. I ended up purchasing a phone for my 10 and 12 year old to have for emergencies as they ride their bikes to school. The phones have come in handy and being that there are no contracts, it makes it easy when their is a discipline issue. I recently had to revoke one of the phones from one of my children and her cell phone rights are on hold and fortunately, I am not having to continue paying for a phone that we are not using and I can re-sign up for an inexpensive monthly plan when the issues are overcome. Thank you for the parental controls, affordability, and flexibility of your plans.”
Thanks Roxanne! Here is a tip for those customers that don’t know about our hold service. You can call kajeet customer care and put your child’s phone on “hold” for those times when you leave town – or when the two of you have just agreed the phone does not make sense for a bit of time.
From kajeet customer Shannon
I’m unhappy now that I can’t go to Target and/or CVS to purchase a pre-paid card. I’m a single mother, I do not use credit cards so that I can stay debt free, so I can NOT purchase time online. I really depended on those pre-paid cards and you’ve TAKEN THEM AWAY.”
Shannon – I’m so sorry that you counted on these. We did make a business decision to remove cards from those channels. A very high percent of our customers were using credit cards and online refill and there is a lot of overhead required to print and maintain hard cards in retail. However, we do have options that I hope might work for you. Best Buy offers a $25 Prepaid Wireless Airtime Card which supports kajeet. This is sold in virtually all Best Buy stores. We also sell kajeet cards directly on our eBay store and you may use paypal to make purchases from this store. You can find a link to our ebay store here: https://www.kajeet.com/gift-refill.html.
Thanks for all of your feedback – both positive and negative. The positive feedback keeps us working hard to continue to meet your expectations and the negative feedback drives us to work to improve.