Comments on: Testing New Plans!

By: Carol Politi

Carol Politi — Fri, 13 Nov 2009 14:28:16 +0000

Dan,

Thanks for the feedback! We are definitely going to launch bundles – stay tuned for these. I’ll be posting shortly with some rules of thumb on what you get for your $$ and details on how the parental controls work.

Carol

By: Dan

Dan — Fri, 13 Nov 2009 12:42:49 +0000

Nice job on the mobile web implementation! Congratulations. I think a nice compliment to the new service would be a mobile browsing pak. I would be the first to sign up for a monthly charge of $10 for unlimited (similar to other PAYGO’s like BOOST) rather than the somewhat steep per MB price.

Again, nice job!

By: Carol Politi

Carol Politi — Wed, 14 Oct 2009 20:32:09 +0000

Hi Dan,

Both of these are great ideas. I’ll submit these to our product team.

You will see new Surfing options coming out soon and enhancements to the Navigator deck on the handset – so stay tuned! We also have enhancements to the parent dashboard under works – these will be coming out after the holidays.

(Note we are going into a holiday freeze on the product side shortly. The holidays are busy times and we try to avoid making system changes when we are activating a lot of new customers. We therefore put a hold on new product features from mid-November through January).

By: Carol Politi

Carol Politi — Wed, 14 Oct 2009 20:19:02 +0000

Hi Jessica,

We just made the $50 unlimited plan available again. When we originally tested this plan we found, not surprisingly, that it was not that popular with kids. However, it turns out that some of our kajeet parents and some of the older teens on our plans really liked the $50 unlimited option.

We have therefore made it available again.

New customers can click on the $50 plan page to access the offer when they purchase a phone.

Existing customers can select this plan by calling care at 1-866-452-5338. Just ask them to put you on the $50 unlimited plan.

Carol

By: Dan

Dan — Wed, 14 Oct 2009 19:50:52 +0000

Hello – another comment on expanded services. You know what would be really nice? A printer-friendly view of the account activity. I print it out every month and it’s a painstaking process of printing each page one by one. It would be great if there was a “print report” button that displayed a printer-friendly multi-page detail of all the month’s activity.

Another option would be to make it exportable. If I could click one button and export all the month’s activity to Excel, that would be great too!

Thanks.

By: Jessica Gaeta

Jessica Gaeta — Fri, 09 Oct 2009 20:54:53 +0000

I was wondering if this unlimited deal is still available? I have the unlimited text and 150min deal and I was wondering if I still could buy this one?

By: Carol Politi

Carol Politi — Tue, 04 Aug 2009 21:49:16 +0000

Hi Dan,

The IM service supports MSN, AIM, Yahoo, Google Talk, MySpace IM, ICQ, and Facebook. We do offer a first month free so you can try this out and see if you like it. Just login to your kajeet account on the web and go to the Configurator, and then to Feature Manager. Within Feature Manager you can select “Purchase Monthly Unlimited Subscription”. The first time you subscribe to IM you will receive a 1 month free trial.

You can also enable or disable purchasing of IM from the handset from Feature Manager.

I appreciate your comment – and I will take a look at how we describe this service to see if we can clarify what comes with the subscription.

Carol

By: Dan

Dan — Tue, 04 Aug 2009 21:06:44 +0000

This comment probably doesn’t belong in this thread, but I didn’t see anywhere else that seemed better. This is in regard to the enhanced IM functionality. I saw in the navigator page that it now says “IM using AIM, Yahoo, Facebook” (option 6). However, when you go into that option, it describes the new service as “With mobile IM on Kajeet, you can…on Gtalk, Yahoo, MSN and AIM”. It would be interesting to know which services are truly supported now. It would also be nice if there was a free month option (like with GPS locator) so one could try it out, or at least see what services work.

Thanks!

By: Carol Politi

Carol Politi — Fri, 10 Jul 2009 13:47:57 +0000

I’m so glad you are happy with kajeet! Unfortunately we don’t have an unlimited talk-only plan – most of our customers are frequent texters so we have been moving to more text-centric plans. I will field this request into product, however, to see if there is potential for a frequent talker plan in the future. Note that we do have a 450 minute plan for $39.99 – you can select that once you have an account set up. He could use that plan with the 10c/text or $4.99/200 text option.

Note that if you purchase a phone now and select the $50 unlimited plans we are testing, you can stay on those plans (even if we don’t decide to market them pertinently). In other words, customers that test any of our new plans get to stay on these for the life of their account – they don’t lose their plan after the test is over.

By: tami

tami — Fri, 10 Jul 2009 08:19:19 +0000

just switched my son fron iwireless to kajeet i love the plan $20 is better we were paying $50 for his iwiress ,iwire i like them but they dont have prepay plans that fit everyone. i am thinking of switching my daughter she just wants to text dont ever talk so that plan she would love. my son likes his but i was wondering do you have one simular but unlimited talk with 300text he would rather talk.and if they both are geting this service if you keep the $50 plan my boyfriend and i would probley switch also were already paying $50 there might as well come ware kids are only thing iwire does sell unlimited buy the week witch is nice when short on cash…so would you maybe make a family plan if we were to switch ware kids and have like a bundle plan if so let me know ,thank u