Great Deals This Weekend!

July 14, 2009

Summer Saleby Carol Politi

Yes, it is mid-July.  Just after graduation and just before the big back to school selling season.

This means it is an opportunity for those that like deals!  We have two handsets on sale right now:

  • kajeet Samsung m300 (certified refurbished) is now available for $19.99.  This is $20 off the regular price of $39.99!
  • kajeet Motorola C290 is now available for $16.99.  This is $8 off the regular price of $24.99!

Tell your friends and colleagues that might be thinking about a phone for their kids for back to school that this is a great time to buy kajeet.  The sale will be ongoing through the end of this weekend (i.e., through Sunday the 19th!).

4 Responses to “Great Deals This Weekend!”

  1. Mara Says:

    Carol: When I first learned about Kajeet, I was really excited to have found a company had designed a cell phone plan for kids exactly with the features I was looking for.

    We, unfortunately have had a poor experience with my son’s phone (LG Rumor), which keeps shutting down frequently. While I understand that some products may have issues every now and then, my disappointment really came when I we called customer service and were told that we needed to first send the phone back and once the company receives and inspects the phone, then they would send us another one back. The reason I purchased a phone and a plan for my son in the first place is because we needed to stay connected througout the day as needed. Being without a phone for over 10 days is frankly not a feasible option for us. Unfortunately, neither the customer service employees nor the manager could offer us a better solution. I would appreciate hearing from you if you have another suggestion for us. Thank you!

  2. Carol Politi Says:

    Hi,

    I’m so sorry you have had a bad experience. While we carry devices from top tier manufacturers, we do encounter issues with hardware from time to time. It is really difficult when you experience this kind of an issue immediately after purchase. No one wants to have to deal with the hassle of returning a product they just purchased – especially one as expensive as the Rumor.

    I queried our care department on this and while we do pay for the return of the unit, we struggle with shipping units back in advance of shipping a new unit out. When we advance ship a replacement (i.e., ship the replacement before we get the unit returned), very often the original unit does not get shipped back. I’m sure in many cases this is because we are all moms and dads and all very busy, and simply getting out to the post office can be tough to fit in an otherwise busy day. In other cases, we get the units back in a condition that is not repairable (they fell into water, etc.) and that would not qualify for a replacement (because we cannot claim the manufacturers warranty in these cases). Finally, we even experience times when the original unit gets resold!

    This is tough because those issues keep us from servicing the rest of our customers better. If it was only 10% of the time we could consume this to provide better customer service, but it seems that this is unfortunately not the case.

    Please stick with us as I’m sure your son will love his new Rumor!

  3. Mara Says:

    Carol:

    Unfortunately, things didn’t go as smoothly as I thought after reading your response. In addition to getting a defective phone, we were required to send the phone (and therefore be without a phone) prior to receiving a new one. We sent the phone to Kajeet and was delivered on Monday July 27th at 9 am. Contrary to what you said in this blog, the (hopefully working) new phone was not sent via overnight delivery to us and did not arrive until August 4th.
    Despite our numerous attempts, we have not yet received a response as to how are we going to get reimbursed for the shipping costs we incurred back in July 24th. I am disappointed with the customer service. I would think that a company would be more responsive in trying to fix the embarrassment of sending a defective product in the first place.

  4. Carol Politi Says:

    I am sorry to say that we really fell down on the job on this one. I believe we are close to resolving this, and hope we can deliver a great ongoing service to make up for our terrible start.

    Thank you for being so constructive with your criticism. It is really important to catch where we are not providing the best customer service and to fix the processes that are making it difficult for our customer care agents to satisfy our customers.

    Thanks again for helping us work through this and please accept our apologies.

    Carol


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

Join 667 other followers

%d bloggers like this: