December 30, 2009
By Daniel Neal
When we started kajeet a few years ago, we were grateful simply to have the opportunity to pursue our dreams of creating the very best mobile services for kids and their families. We owe many people a great debt for this opportunity. We deeply thank them all.
Now that kajeet has been a reality for just over 2 years, we have many other things to be thankful for: supportive investors, business partners who believe in us, the families who encourage us in our work and, most importantly, our customers.
We can never say it enough: thank you for your business and for placing your confidence in kajeet. You trust us to deliver critical communication services for your children, your families. With 2 children of my own, I know just how precious your trust in us is.
kajeet is a very young company. Many have experienced our exceptional product, rate plans and service. We’ve been recognized for what we’ve achieved. And I’m proud that, with your support, we’ve done so much so fast.
Still, we do make mistakes (and I can’t promise we’ll ever stop!). Providing a cell phone service – particularly one with unique parental controls and location services – is a notoriously complex business. When we do make mistakes, we’re grateful for those who point them out, and who are patient with us as we hustle to fix them.
Yes, we are grateful for every last bit of customer feedback, no matter how small, or how challenging to address. Our dialogue with our customers is precious. It encourages us to make our services better every day, which is the best way to make kajeet grow.
I’m personally grateful to work on a team that puts our customers first, and goes far above and beyond the call of duty to see that our customers are happy. Because your being a part of kajeet makes us happy. Your satisfaction – your happiness – means that our dream of providing the best and safest cell phone services for kids and families is coming true.
So, please continue the dialogue that helps us be better for you, for your family. And thank you for making the kajeet dream come true each day.
We at kajeet wish you and your family a joyous Holiday season, and a happy and healthy New Year.
December 22, 2009
by Carol Politi
If you got someone a kajeet phone for Christmas, or if you received one, the first thing you need to do is to activate your phone. You can do this entirely online!
What is “activation”?
Prior to use, each kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you did not select a rate plan at the time of purchase, simply login kajeet.com from your PC and select a plan.
What is the best way to activate my phone?
Online activation is your best option. New customers can activate online here at kajeet.com. Existing kajeet customers that have purchased a new phone and want to upgrade to it (and keep their phone number) can login to kajeet.com and upgrade their phone (see my recent blog post describing how to do this).
What if I am moving/porting my existing number to kajeet?
You will need to contact kajeet customer care if you are porting (moving) a number from another cell phone service provider to kajeet. Have a copy of your bill and/or account login information with you when you contact kajeet customer care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number. (We are dependent upon other telecommunications companies and they are all busy at this time of year).
How can you reach care and what are the kajeet Holiday Care Hours?
Our care department can be reached at 1-866-452-5338 or firstname.lastname@example.org. kajeet Customer Care is closed on Christmas Day to give our hardworking care personnel from Canton, Ohio the day off with their families.
Our Holiday Care Hours are as follows
- December 21st – Dec. 24th: 9:00am – 10:00pm
- Christmas (December 25th) – Closed
- December 26th – 8:00am – 10:00pm
- December 27th – 9:00am – 5:00pm
- December 28th – 30th – 9:00am – 8:00pm
- December 31st – 9:00am – 6:00pm
- January 1 – Closed
Care is already busy and we do expect them to continue to be busy after the holidays. Avoid the wait and activate online!
If you decided to give a kajeet phone as a gift this holiday, we thank you! Have a happy holiday!
December 16, 2009
by Carol Politi
How much does it cost to get kajeet for an entire family? Combine the new Parent Plans we are testing with our kid-optimized rate plans and it’s the most affordable solution around.
1) Family with 3 communicators (e.g., family with a parent and two teens who are all social): ~$80/month
- Parent uses the kajeet unlimited Talk and Text plan – $49.99 per month
- Each teen uses our 60 anytime minute/unlimited text plan: $14.99 per month per line
Total? Only ~$80/month for 3 lines for heavy communicators! And the teens can use more minutes for only 10 cents per minute (or they can upgrade to our $19.99 plan and get an additional 90 anytime minutes for just $5 more).
2) Family with 3 light communicators (e.g., a mom with modest usage and two kids that each use 20 minutes and 20 texts per month): ~$36/month
- Parent uses the kajeet Parent 500 minutes and 100 texts plan: $19.99 per month
- Each kid uses the kajeet $4.99 Basic Plan (with 10 included minutes). They take advantage of the low 10 cent rate for additional minutes/texts to purchase 10 extra minutes and 20 texts. Each spends only $7.99/month
Total? Only ~$36 per month for 3 lines! Plus, you can change plans at any time – and there are no annual contracts.
Who wants to worry about what cell phone company their friends (or kids’ friends) have? And who wants to be concerned with exactly how many minutes everyone in the family is using at any point in time just to make sure you don’t get hit with expensive overages?
Those days are ending with affordable pay as you go plans. And kajeet allows you to manage them all from a single account. Simple.
What’s the catch? Well, for now this is a test of kajeet Parent Plans, so it is a limited time offer. You must sign up for a Parent Plan before 1/26/10 to take advantage of these plans. If you are a new customer, this means you need to purchase by 1/5/09 in order to get your phone, activate it, and select the plan.
If you want to take advantage of our parent plan options, call care at 1-866-452-5338 to purchase your phone or select your plan. (If you prefer to purchase online, select “this is a gift” during purchase and call care to activate and get put on these Parent Test plans.) As always, if things go well with the test we consider making these plans part of our standard rate plan options.
Thoughts? We appreciate your comments and feedback on all our plans.
December 14, 2009
by Carol Politi
When we created kajeet, one of our top priorities was to develop a product that might help parents and kids navigate their tween and teen years. Our partner Girls’ Life is a media company with this same focus.
The magazine gives girls all the fun, fashion, and entertainment they want, along with the real, honest advice they often need – with a focus on boosting their self esteem. It has won the multiple Parents’ Choice Gold Awards, The Parent’s Guide to Children’s Media Awards, is the official magazine of choice for Girl Scouts of the USA, and is the official book for Take Our Daughters to Work Day! Wow.
Just in time for the holidays, Girls’ Life is running a great promotion that we thought would be of interest to kajeet customers. You can get Girls’ Life for 72% off and get a copy of Meg Cabot’s novel “Allie Finkle’s Rules for Girls: Moving Day” – free! Click here for more information.
December 12, 2009
by Carol Politi
Still looking for that perfect holiday gift? Looking for great savings?
Use promo code HOLIDAY10 and save 10% on any purchase on kajeet.com through Tuesday, 12/15/09. This includes the new, popular Rumor 2, as well any of our other hot handsets – even those that are already on sale! Plus, order now and also get free ground shipping!
December 8, 2009
by Carol Politi
We hear all the time from parents interested in getting service from kajeet for themselves. They have kajeet for their kids, like the phones, want a service without a contract, and would like to manage multiple lines from a single account. Many adults also like our controls – they want to block certain numbers and stop the phone from waking them up at night!
The challenge is that our plans are heavy on texting and light on talk. For good reason! Kids tend to text far more than they talk.
Well, we are running a test to see if all these parent inquiries really represent interest. Here are the plans we are testing:
- 500 anytime minutes and 100 text messages for $19.99
- 1,000 anytime minutes and 100 text messages for $29.99
- Unlimited talk and text for $50.00.
All of this with a high quality nationwide digital network that delivers some of the best coverage around. This test is going to run through January 26th, 2010.
Existing kajeet customers can take advantage of these plans by calling kajeet customer care at 1-866-452-5338. You do not need to purchase a new handset to take advantage of these plans.
New customers can purchase any kajeet phone through customer care and ask the care agent to put you on one of these plans. Customers that want to purchase a new phone can do so through our care sales team at 1-888-525-3383.
Are these plans of interest to you? We would welcome your feedback!
December 4, 2009
by Carol Politi
A number of our customers are taking advantage of our new phone selection (and the holiday gifting season) to upgrade their child’s phone (or their own!). We made this process much easier recently by launching the ability to switch your phone from our website. This post describes how this is done.
If you are an existing customer and you purchase a new kajeet phone, you can move your number to it (i.e., “switch your phone”) online as follows:
1. Login to kajeet.com (www.kajeet.com)
2. Select “switch a phone” from your logged in home page as shown below.
You will then be asked to select the phone you would like to upgrade (in the event you have multiple phones on the account) and for the ESN or MEID of your new phone (this is a unique number that physically identifies a phone – we show you how to find this!).
We know each kajeet customer that purchases a new kajeet phone is making a decision to keep kajeet as their service provider. We appreciate your business. I hope our new online phone upgrade feature makes the process of upgrading your phone easier.
Please comment here to let us know if this is easy to use, and how it might be improved.
December 2, 2009
by Carol Politi
The second known suicide resulting from Sexting - sending explicit pictures via a cell phone – happened this week in Florida. Many kids have been harmed by Sexting – something they originally thought was either funny or something that might make them more attractive turns into incessant bullying at school, reprimands by school officials, and even potentially legal trouble.
The number one reason for purchasing a first time cell phone is safety. Most parents purchase the phone as a way to ensure their child can get in touch with them in the event of an emergency, to coordinate timely and safe pick ups after events, and simply to ensure they can reach their child as they venture out more independently. However, cell phones are also tools for instant communications – tools that require careful education and that support communications methods for which not every kid is ready.
The smoothest cell phone experiences happen when parents and kids discuss the rules and responsibilities before that first cell phone gets used. Here are some tips that might help:
1. Establish a contract with your child before they use their phone. Work with your child to mutually establish guidelines for appropriate and safe use.
2. Decide proactively which services are allowed. It is possible, for example, to initially restrict or shut off picture messaging and let your child learn the power of instant communications first through text messaging. It might be helpful to review some of the news on Sexting to discuss why this might have happened and what could have been done differently.
3. Get agreement on the when the phone should be used. Decide whether it should be physically shut off during school and at night or whether a TimeManager block should be set up during these hours to prevent distractions. Should the phone be on or off during homework hours?
4. Decide what kind of periodic usage reviews should be held. Should you review and discuss usage once per week? Once per month? Will you and your child review the actual messages and pictures on the phone from time to time?
5. Finally, review how much the service costs, mutually agree on a budget for the phone, and decide who pays for what.
Putting a cell phone in a kid’s hand is the equivalent of giving them a small computer attached to a network! Safety tools are available – and one of the best tools might be talking with our kids to ensure they think through the possible impact of their decisions – especially when instant communications are involved.
How do you manage cell phone use in your home? Please comment here with your tips on safe cell phone use.