Thanks for your comment.

Earlier this year, we made some changes to the logged-in view of our website. And when those were implemented, the “Switch a Phone” option, as described in this post, did move. The good news is, though, you can still upgrade your phone online. Just log into your account, go to your Account Summary page and scroll down. There’s a tab labeled “Add a Phone.” Click on this tab and you can activate a new phone, replace or upgrade an existing phone or purchase a new phone. Thanks for pointing this out – we’ll make sure it’s clearer from now on.

Thanks for your question! Kajeet wireless network services are provided on the Nationwide Sprint Network. You can check your coverage area by visiting our website. Unfortunately, you would not be able to activate your Samsung Exclaim on kajeet. Only phones purchased from kajeet can be activated on kajeet (and check the site often, as we are always adding new handsets!). Sorry about that!

Thanks for your feedback!

We’re always looking for new handsets to add to our lineup of phones – and that includes new Qwerty models, as well as those with touch screens. Getting touch screen handsets is something we’re working on, but we want to be sure when we offer them, we can do so at a price point that both parents and kids will be able to afford (as you pointed out, our plan prices are already great!). Keep checking back, as our selection changes often!

You can purchase a new kajeet phone at Amazon or at the kajeet.com store and the phones will be exactly the same. The sales and promotions vary from store to store – so please feel free to shop around & thanks for upgrading with kajeet!

Carol