Holiday Thoughts and Thanks
December 30, 2009
By Daniel Neal
When we started kajeet a few years ago, we were grateful simply to have the opportunity to pursue our dreams of creating the very best mobile services for kids and their families. We owe many people a great debt for this opportunity. We deeply thank them all.
Now that kajeet has been a reality for just over 2 years, we have many other things to be thankful for: supportive investors, business partners who believe in us, the families who encourage us in our work and, most importantly, our customers.
We can never say it enough: thank you for your business and for placing your confidence in kajeet. You trust us to deliver critical communication services for your children, your families. With 2 children of my own, I know just how precious your trust in us is.
kajeet is a very young company. Many have experienced our exceptional product, rate plans and service. We’ve been recognized for what we’ve achieved. And I’m proud that, with your support, we’ve done so much so fast.
Still, we do make mistakes (and I can’t promise we’ll ever stop!). Providing a cell phone service – particularly one with unique parental controls and location services – is a notoriously complex business. When we do make mistakes, we’re grateful for those who point them out, and who are patient with us as we hustle to fix them.
Yes, we are grateful for every last bit of customer feedback, no matter how small, or how challenging to address. Our dialogue with our customers is precious. It encourages us to make our services better every day, which is the best way to make kajeet grow.
I’m personally grateful to work on a team that puts our customers first, and goes far above and beyond the call of duty to see that our customers are happy. Because your being a part of kajeet makes us happy. Your satisfaction – your happiness – means that our dream of providing the best and safest cell phone services for kids and families is coming true.
So, please continue the dialogue that helps us be better for you, for your family. And thank you for making the kajeet dream come true each day.
We at kajeet wish you and your family a joyous Holiday season, and a happy and healthy New Year.