Instructions for Activating or Replacing Your kajeet Phone

November 30, 2010

If you got someone a kajeet cell phone for the holidays, or if you received one, the first thing you need to do is to activate your phone.  You can do this entirely online! Need help? Just reference our FAQs below:

What is “activation?”

Prior to use, each kajeet account needs to be set up with parent (or guardian) information and assigned a phone number.  Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased.

The phone I want to activate is for a NEW kajeet user (someone who has not had a kajeet phone before). What do I do?

Activating your phone is easy! Click here to get started.  Be sure to have the kajeet phone you are activating with you, as you will need information found on the handset for the first step.

I’m already a kajeet customer. I want to transfer my current kajeet service to a new/different phone. What do I do?

To switch your current service to a new phone (for an existing kajeet user), just follow these steps:

1. Log into kajeet here.

2. Go to your Account Summary page.  Scroll down the page to access the “Add a Phone” tab, as shown below.

3. Click on the “Add a Phone” tab. You will see an option that reads “Replace a Phone.” Click on the link right underneath (the one we circled below).

4.     You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new kajeet phone handy during this process!).

What if I am moving/porting my existing cell phone number to kajeet?

You will need to contact kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to kajeet.  Have a copy of your bill and/or account login information with you when you contact kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies and they are all busy at this time of year).

How can I reach kajeet Customer Care and what are the kajeet holiday Care hours?

Our Care department can be reached at 1-866-452-5338 or at care@kajeet.com.  Kajeet Customer Care is closed on Christmas Day to give our hardworking care personnel the day off with their families.

Our Holiday Care Hours are as follows:

  • Monday, December 6 – Friday, December 10: 9:00 am to 9:00 pm
  • Saturday, December 11: 9:00 am to 6:00 pm
  • Monday, December 13 – Friday, December 17: 9:00 am to 9:00 pm
  • Saturday, December 18: 9:00 am to 6:00 pm
  • Monday, December 20 – Wednesday, December 22 – 9:00 am to 9:00 pm
  • Thursday, December 23 – Friday, December 24: 8:00 am to 12:00 am
  • Saturday, December 25: closed
  • Sunday, December 26 – Tuesday, December 28: 8:00 am to 12:00 am
  • Wednesday, December 29 – Friday, December 31 – 8:00 am to 9:00 pm

Care is already busy and we do expect them to continue to be busy after the holidays.  Avoid the wait and activate online!

If you decided to give a kajeet phone as a gift this holiday, we thank you!  Have a happy holiday!

kajeet – the cell phone service made for kids

10 Responses to “Instructions for Activating or Replacing Your kajeet Phone”

  1. david herrera Says:

    I have another phone from another carrier, can i use that phone and activate it through Kajeet and keep my same plan?

  2. Jill Tecler Says:

    Hi David –

    Unfortunately not. Phones from other carriers are typically locked, so we cannot activate a non-kajeet phone on kajeet. But we have some great sales going on right now, so hopefully you can find something you like!

  3. Amy Michaels Says:

    My family has 2 Kajeet phones. My son is wanting to upgrade his phone for Christmas. Would you allow a trade in on his old phone that I bought from Kajeet?

  4. Jill Tecler Says:

    Hi Amy – Unfortunately, we do not have a trade-in program available. However, we do have some very exciting sales going on this Cyber Monday, with some of our cell phones on sale for half off (or more, if you use promo code TURKEY which deducts another 15%). Plus, you can also get USPS Priority shipping for free. Hope that helps!

  5. Sheri Says:

    What if I have an “unlocked” phone. Can that be used with Kajeet?


  6. My son’s Kajeet phone is broken and no longer works – all of a sudden, it just won’t turn on anymore and won’t take a charge. How do we send it back, to get a new one?

  7. Jill Tecler Says:

    You can contact our Customer Care team and they will provide instructions on how to return the phone, as well as what is required. Customer Care can be reached at 1-866-452-5338. They are open Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET.

  8. Crystal Arorae Says:

    why are your phones so expensive? the plans are great, but the phones are a bit pricey, and i am considering not gettign kajeet b/c of the phone expense

  9. Jill Tecler Says:

    Hi Crystal – We’ve got some great sales going on now, including half off the Kyocera Milano Android smartphone! We also have sales on the Samsung Seek, the LG Rumor 2, the LG Optimus and more. Hope that helps!


  10. Thank you very much for the shared instructions they are so useful to most who are using the kajeet phone. I have visited your website and I find your mobile devices pricey.. But still the plans offered are great.


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