December 11, 2013
Did you make someone’s holiday extra happy this year with a new smartphone or cell phone from Kajeet? If so, the first thing you need to do is activate it. Activating or replacing your Kajeet phone can be done entirely online, whether you purchased a phone from our website or will be bringing your own device. To help, we’ve provided the answers to some commonly asked questions below. And if there’s something we haven’t covered, you may always contact our Customer Care team via phone at 1-866-452-5338 or via Live Help on our website!
What is “activation?”
Prior to use, each Kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you are bringing your own eligible device (learn more about this program here), you will be prompted to select a rate plan at this time.
I am a new Kajeet customer activating a phone to get a new phone number. What do I do?
Click here to get started. Be sure to have the phone you are activating with you (whether it was purchased from our website or you are activating a used, inactive Sprint® device), as you will need information found on the handset for the first step.
I am an existing Kajeet customer adding another phone to my account. What do I do?
Adding an additional phone to your account is easy!
- Log into Kajeet here.
- Go to your Account Summary page. Select “Activate a Device” as shown below.
- You will then be asked to enter the ESN or MEID of the additional phone you are activating (please have this phone available).
If you purchased a new device from Kajeet, or are bringing your own device, follow these steps to switch your current service to a new/different phone (for an existing Kajeet user):
- Log into Kajeet here.
- Go to your Account Summary page. Select the “Replace a Device” icon as shown below.
- You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new phone handy during this process!).
You will need to contact Kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to Kajeet. Have a copy of your bill and/or account login information with you when you contact Kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies).
How can I reach Kajeet Customer Care and what are the holiday Kajeet Care hours?
Our Customer Care team is available Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET. Our Care team may be reached via phone at 1-866-452-5338, via Live Help on our website or via email at firstname.lastname@example.org. Kajeet Customer Care is closed on Christmas Day to give our hardworking Care personnel the day off to spend with their families.
Our Holiday Care hours are as follows:
- Wednesday, December 11 – Saturday, December 14: 9:00 am ET to 1:00 am ET
- Monday, December 16 – Saturday, December 21: 9:00 am ET to 1:00 am ET
- Monday, December 23: 9:00 am ET to 1:00 am ET
- Tuesday, December 24: 9:00 am ET to 1:00 am ET
- Wednesday, December 25: Closed
- Thursday, December 26 – Friday December 27: 9:00 am ET to 1:00 am ET
- Saturday, December 28: 9:00 at ET to 1:00 am ET
Customer Care is already busy and we do expect them to continue to be busy after the holidays. Avoid the wait and activate online (and remember, you can always reach our friendly Care representatives via online Live Help)!
Sprint is a trademark of Sprint.
November 12, 2013
Start shopping for a smartphone or cell phone for your kid today and take advantage of FREE USPS Priority shipping, now through 12/25/13. Pick from the popular Samsung Galaxy S IV, the ZTE Fury, the Kyocera Echo and others, then just select the free shipping option during checkout. Shop early, save now!
November 6, 2013
You asked and we listened – and are excited to announce a selection of special, limited time service plans, all of which include data!
Our new plans go perfectly with today’s most popular Android™ smartphones — and all come with free, unlimited parental controls!
Android is a trademark of Google Inc.
July 23, 2013
What do you get when you combine the lightning-fast data speeds kids want with the safe, filtered service parents love? 4G LTE on Kajeet!
Here are three Android™ smartphones, brand new to Kajeet, that support a lightning-fast 4G LTE data connection:
Learn more about 4G LTE on Kajeet here!
*Mobile hotspot functionality will not work on Android devices enabled with 4G LTE. Android is a trademark of Google, Inc.
February 4, 2013
Parental controls are easier than ever with Kajeet TimeManager! Accessible and easy to use, TimeManager allows you to set time restrictions for your kid’s device, add exception days, and view all your kid’s time allowances on a weekly calendar. You can even decide whether you want time blocks to apply to smartphone data usage!
So how do you use TimeManager? It’s simple. Just select “Add Time Restriction” and customize the settings:
Want to set a special day where the time restriction is not in effect without going in and editing the weekly schedule? No problem — just select the “Exception Days” tab and select “Create an Exception:”
And, as always, you can mark yourself as an “Always Allowed” contact in ContactManager, so even when time restrictions are applied to your kid’s device, you will have peace of mind that you’re always able to reach your kid!
January 24, 2013
Freeze! For a limited time, take 15% off these stylish & affordable phones from Kajeet when you use promo code “FREEZE” during checkout — it’s a sale so hot, it’s melting all the snow! Shop today and choose one of these three sleek phones:
Samsung m320 Red refurb: $49.00 $42.49 w/ promo code “FREEZE“!
LG 102: $45.00 $41.00 $34.85 w/ promo code “FREEZE“!
Sanyo LX Graphite refurb: $49.00 $42.49 w/ promo code “FREEZE“!
Act now to save big before this sale ends!
Promo code “FREEZE” expires 2/28/2013.
January 15, 2013
Parenting is hard work, and Kajeet is here to help: keep up to speed with money-saving offers and important information from the only kid-centered cell phone service and “Like” Kajeet on Facebook !
Our Facebook page will keep you in the loop about all things Kajeet — hot sales, parent feedback on Kajeet phones & tablets, fun articles & videos, and much more! Click here to see our amazing Facebook community!