Did you make someone’s holiday extra happy this year with a new smartphone or cell phone from Kajeet? If so, the first thing you need to do is activate it. Activating or replacing your Kajeet phone can be done entirely online, whether you purchased a phone from our website or will be bringing your own device. To help, we’ve provided the answers to some commonly asked questions below. And if there’s something we haven’t covered, you may always contact our Customer Care team via phone at 1-866-452-5338 or via Live Help on our website!

What is “activation?”

Prior to use, each Kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you are bringing your own eligible device (learn more about this program here), you will be prompted to select a rate plan at this time.

I am a new Kajeet customer activating a phone to get a new phone number. What do I do?

Click here to get started. Be sure to have the phone you are activating with you (whether it was purchased from our website or you are activating a used, inactive Sprint® device), as you will need information found on the handset for the first step.

I am an existing Kajeet customer adding another phone to my account. What do I do?

Adding an additional phone to your account is easy!

  1. Log into Kajeet here.
  2. Go to your Account Summary page. Select “Activate a Device” as shown below.
  3. You will then be asked to enter the ESN or MEID of the additional phone you are activating (please have this phone available).

Activate a Kajeet Device












I’m already a Kajeet customer. I want to transfer my current Kajeet service to a new/different phone. What do I do?

If you purchased a new device from Kajeet, or are bringing your own device, follow these steps to switch your current service to a new/different phone (for an existing Kajeet user):

  1. Log into Kajeet here.
  2. Go to your Account Summary page. Select the “Replace a Device” icon as shown below.
  3. You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new phone handy during this process!).

Replace a Kajeet Device












What if I am transferring my service/phone number to Kajeet from another carrier (also known as porting)?

You will need to contact Kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to Kajeet.  Have a copy of your bill and/or account login information with you when you contact Kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies).

How can I reach Kajeet Customer Care and what are the holiday Kajeet Care hours?

Our Customer Care team is available Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET. Our Care team may be reached via phone at 1-866-452-5338, via Live Help on our website or via email at care@kajeet.com. Kajeet Customer Care is closed on Christmas Day to give our hardworking Care personnel the day off to spend with their families.

Our Holiday Care hours are as follows:

  • Wednesday, December 11 – Saturday, December 14: 9:00 am ET to 1:00 am ET
  • Monday, December 16 – Saturday, December 21: 9:00 am ET to 1:00 am ET
  • Monday, December 23: 9:00 am ET to 1:00 am ET
  • Tuesday, December 24: 9:00 am ET to 1:00 am ET
  • Wednesday, December 25: Closed
  • Thursday, December 26 – Friday December 27: 9:00 am ET to 1:00 am ET
  • Saturday, December 28: 9:00 at ET to 1:00 am ET

Customer Care is already busy and we do expect them to continue to be busy after the holidays. Avoid the wait and activate online (and remember, you can always reach our friendly Care representatives via online Live Help)!

Happy Holidays!

Kajeet, smart phones for kids™

Sprint is a trademark of Sprint.

 

Manage Text Messaging!

November 25, 2013

Did you know that Kajeet provides not one, but two easy (and free!) ways to manage your kid’s text messaging?

  • If you want to designate specific phone numbers your kid can (and cannot) communicate with, use Contact Manager.
  • If you want to disable text messaging entirely, this option is available in Feature Manager.

Whichever way you prefer, you can always make changes to your account settings as desired. Log in today and check it out!

Kajeet, smart phones for kids™

Start shopping for a smartphone or cell phone for your kid today and take advantage of FREE USPS Priority shipping, now through 12/25/13. Pick from the popular Samsung Galaxy S IV, the ZTE Fury, the Kyocera Echo and others, then just select the free shipping option during checkout. Shop early, save now!

 Kajeet – smart phones for kids™

New Service Plans!

November 6, 2013

You asked and we listened – and are excited to announce a selection of special, limited time service plans, all of which include data!

Service Plans

Our new plans go perfectly with today’s most popular Android™ smartphones — and all come with free, unlimited parental controls!

Kajeet – smart phones for kids™

Android is a trademark of Google Inc.

Have questions about a cell phone for your kid or one of our new service plans? Need some assistance setting up your parental controls? Unsure of how to add an additional line to your account?

Live Help Icon

Use our new Live Help feature!

Now it’s even easier than ever before to reach a friendly Customer Care representative online. Simply look for the green icon on the left side of the website and a helpful agent will be available to answer your questions. And best of all, Live Help is available during the holiday season seven days a week, from 7:00 am ET to 1:00 am ET. Click to get started today!


Kajeet, smart phones for kids™

 

Education.com 2012 Gift Guide Badge
Education.com, an educational and child development website for parents, has selected Kajeet for inclusion in it’s 2012 Gift Guide. Products chosen for the Gift Guide were kid-tested and teacher-approved, selected from among thousands reviewed and deemed the most likely to stand the test of time. Check out their review of Kajeet here:  http://www.education.com/gift-guide/item/lg-optimus-android/.

Kajeet – the smart phone for kids

If you made someone’s holiday happy this year with a cell phone from kajeet — or if you received one — the first thing you need to do is to activate it. And this can be done entirely online, whether you purchased a phone from our website or will be bringing your own used, inactive Sprint® device.  To help, we’ve provided the answers to some frequently asked questions below:

What is “activation?”

Prior to use, each kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you are bringing your own eligible device (learn more about this program here), you will be prompted to select a rate plan at this time.

The phone I want to activate is for a NEW kajeet user (someone who has not had a kajeet phone before). What do I do?

Activating your kajeet phone is easy! Click here to get started. Be sure to have the phone you are activating with you (whether it was purchased from our website or you are activating a used, inactive Sprint® device), as you will need information found on the handset for the first step.

I’m already a kajeet customer. I want to transfer my current kajeet service to a new/different phone. What do I do?

If you are bringing your own device, please contact our Customer Care team at 1-866-452-5338.

If you purchased a new device from kajeet, just follow these steps to switch your current service to a new/diferent phone (for an existing kajeet user):

1. Log into kajeet here.

2. Go to your Account Summary page.  Scroll down the page to access the “Add a Phone” tab, as shown below.












3. Click on the “Add a Phone” tab. You will see an option that reads “Replace a Phone.” Click on the link right underneath (the one we circled below).














4.  You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new phone handy during this process!).

What if I am moving/porting my existing cell phone number to kajeet?

You will need to contact kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to kajeet.  Have a copy of your bill and/or account login information with you when you contact kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies, and they are all busy at this time of year).

How can I reach kajeet Customer Care and what are the kajeet holiday Care hours?

Our Customer Care team is available Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET. Our Care department can be reached at 1-866-452-5338 or at care@kajeet.com.  Kajeet Customer Care is closed on Christmas Day to give our hardworking care personnel the day off with their families.

Our Holiday Care Hours are as follows:

  • Saturday, December 22: 9:00 am ET to 10:00 pm ET
  • Sunday, December 23: 9:00 am ET to 10:00 pm ET
  • Monday, December 24: 9:00 am ET to 10:00 pm ET
  • Tuesday, December 25: CLOSED
  • Wednesday, December 26: 9:00 am ET to 10:00 pm ET
  • Thursday, December 27: 9:00 am ET to 10:00 pm ET
  • Friday, December 28: 9:00 am ET to 10:00 pm ET
  • Saturday, December 29: 9:00 am ET to 6:00 pm ET

Care is already busy and we do expect them to continue to be busy after the holidays.  Avoid the wait and activate online!

Happy Holidays!

Sprint is a trademark of Sprint.

kajeet- the smart phone for kids

Cyber Monday Savings!

November 26, 2012

Our holiday savings continue this Cyber Monday!

Today is the last day to use promo code THANKS to save 20% on any kids cell phone. We’ve also got some special Cyber Monday-only deals, like the Sanyo Zio for just $99.99 (or less if you use the THANKS offer during checkout!). Check out our entire lineup of cell phones for kids here. And act fast! The THANKS 20% off discount expires tonight, November 26, 2012.

kajeet – the smart phone for kids

A recent article in the Wall Street Journal revealed that kids today are getting less sleep than recommended – and suggests that advances in new technology may partially be at fault. No longer are books and radio considered the main culprits. Now television, the Internet and cell phone activity are what researchers believe are causing kids to get less sleep – and late night texts, calls or emails certainly don’t help (something our free parental controls can prevent!).

Do cell phones keep your kids up late? How do you manage this?

kajeet – the smart phone for kids

For even the most technologically-savvy parent, configuring a cell phone for your kid can be tricky and time-consuming to figure out.

But kajeet makes it simple! With our FREE parental controls and exclusive Smart BlockerTM technology, it’s easy to block websites, unwanted calls or texts on your kid’s cell phone, keeping him or her safe at affordable prices. Click the video to see our new Smart BlockerTM functionality in action!

Kajeet Smart Blocker Technology

Click to Play Video

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