If you made someone’s holiday happy this year with a cell phone from kajeet — or if you received one — the first thing you need to do is to activate it. And this can be done entirely online, whether you purchased a phone from our website or will be bringing your own used, inactive Sprint® device.  To help, we’ve provided the answers to some frequently asked questions below:

What is “activation?”

Prior to use, each kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you are bringing your own eligible device (learn more about this program here), you will be prompted to select a rate plan at this time.

The phone I want to activate is for a NEW kajeet user (someone who has not had a kajeet phone before). What do I do?

Activating your kajeet phone is easy! Click here to get started. Be sure to have the phone you are activating with you (whether it was purchased from our website or you are activating a used, inactive Sprint® device), as you will need information found on the handset for the first step.

I’m already a kajeet customer. I want to transfer my current kajeet service to a new/different phone. What do I do?

If you are bringing your own device, please contact our Customer Care team at 1-866-452-5338.

If you purchased a new device from kajeet, just follow these steps to switch your current service to a new/diferent phone (for an existing kajeet user):

1. Log into kajeet here.

2. Go to your Account Summary page.  Scroll down the page to access the “Add a Phone” tab, as shown below.












3. Click on the “Add a Phone” tab. You will see an option that reads “Replace a Phone.” Click on the link right underneath (the one we circled below).














4.  You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new phone handy during this process!).

What if I am moving/porting my existing cell phone number to kajeet?

You will need to contact kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to kajeet.  Have a copy of your bill and/or account login information with you when you contact kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies, and they are all busy at this time of year).

How can I reach kajeet Customer Care and what are the kajeet holiday Care hours?

Our Customer Care team is available Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET. Our Care department can be reached at 1-866-452-5338 or at care@kajeet.com.  Kajeet Customer Care is closed on Christmas Day to give our hardworking care personnel the day off with their families.

Our Holiday Care Hours are as follows:

  • Saturday, December 22: 9:00 am ET to 10:00 pm ET
  • Sunday, December 23: 9:00 am ET to 10:00 pm ET
  • Monday, December 24: 9:00 am ET to 10:00 pm ET
  • Tuesday, December 25: CLOSED
  • Wednesday, December 26: 9:00 am ET to 10:00 pm ET
  • Thursday, December 27: 9:00 am ET to 10:00 pm ET
  • Friday, December 28: 9:00 am ET to 10:00 pm ET
  • Saturday, December 29: 9:00 am ET to 6:00 pm ET

Care is already busy and we do expect them to continue to be busy after the holidays.  Avoid the wait and activate online!

Happy Holidays!

Sprint is a trademark of Sprint.

kajeet- the smart phone for kids

Cyber Monday Savings!

November 26, 2012

Our holiday savings continue this Cyber Monday!

Today is the last day to use promo code THANKS to save 20% on any kids cell phone. We’ve also got some special Cyber Monday-only deals, like the Sanyo Zio for just $99.99 (or less if you use the THANKS offer during checkout!). Check out our entire lineup of cell phones for kids here. And act fast! The THANKS 20% off discount expires tonight, November 26, 2012.

kajeet – the smart phone for kids

A recent article in the Wall Street Journal revealed that kids today are getting less sleep than recommended – and suggests that advances in new technology may partially be at fault. No longer are books and radio considered the main culprits. Now television, the Internet and cell phone activity are what researchers believe are causing kids to get less sleep – and late night texts, calls or emails certainly don’t help (something our free parental controls can prevent!).

Do cell phones keep your kids up late? How do you manage this?

kajeet – the smart phone for kids

For even the most technologically-savvy parent, configuring a cell phone for your kid can be tricky and time-consuming to figure out.

But kajeet makes it simple! With our FREE parental controls and exclusive Smart BlockerTM technology, it’s easy to block websites, unwanted calls or texts on your kid’s cell phone, keeping him or her safe at affordable prices. Click the video to see our new Smart BlockerTM functionality in action!

Kajeet Smart Blocker Technology

Click to Play Video

The Holiday Savings Continue!

November 29, 2011

Missed out on our Cyber Monday cell phone specials?

It’s not too late to save! Starting today, you can take an additional 10% off your phone purchase when you use promo code FROSTY during checkout.

Check out these great deals, available now!

  • LG Rumor 2 – Regularly priced at $199.99, on sale for HALF OFF, just $99.99. Use promo code FROSTY and this phone is only $89.99.
  • Sanyo 2700 – Regularly priced at $149.99, on sale for just $89.99. Use promo code FROSTY and this phone is only $80.99.
  • LG Rumor Touch – Regularly priced at $249.99, on sale for just $194.99. Use promo code FROSTY and this phone is only $175.49.

And don’t forget — we’ve also got Android™ smartphones, the gift on every kid’s wish list this year! Click here to start shopping today!

kajeet – the smart phone for kids

Cyber Monday Sales Are Here!

November 28, 2011

It’s a Cyber Monday spectacular!

Today is the last day you can save 15% on a cell phone for your kid when you use promo code TURKEY during checkout. Our Cyber Monday specials include discounts on the LG Optimus S™, the Samsung Replenish™, the LG Rumor 2, the Samsung Seek, the Sanyo 2700, the LG Rumor Touch and more! Check out our entire lineup of kids cell phones here.

Act fast to save 15% on your purchase – the TURKEY promo code expires at midnight on November 28, 2011 (and with deals so great, we can’t promise there will be any leftovers!).

kajeet – the smart phone for kids

Black Friday Sales Start Now!

November 25, 2011

Don’t miss out on these amazing cell phone specials for your kid! Choose from the following:

  • Samsung Seek – Regularly priced at $249.99, on sale for just $149.99. Use promo code TURKEY during checkout and this phone will only cost $127.49!
  • LG 102 – Regularly priced at $34.99, on sale for just $19.99. Use promo code TURKEY during checkout and this phone will only cost $16.99!

Plus, we’ve got great deals on the LG Rumor Touch, the LG Remarq, the LG Rumor 2 and more! Click here to see our complete lineup of cell phones for kids.

Grab one of these great deals – and get free USPS Priority shipping – today! But hurry – the TURKEY promo code expires on November 28, 2011!

kajeet – the smart phone for kids

Android is a trademark of Google, Inc.

Follow

Get every new post delivered to your Inbox.

Join 667 other followers