December 11, 2013
Did you make someone’s holiday extra happy this year with a new smartphone or cell phone from Kajeet? If so, the first thing you need to do is activate it. Activating or replacing your Kajeet phone can be done entirely online, whether you purchased a phone from our website or will be bringing your own device. To help, we’ve provided the answers to some commonly asked questions below. And if there’s something we haven’t covered, you may always contact our Customer Care team via phone at 1-866-452-5338 or via Live Help on our website!
What is “activation?”
Prior to use, each Kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you are bringing your own eligible device (learn more about this program here), you will be prompted to select a rate plan at this time.
I am a new Kajeet customer activating a phone to get a new phone number. What do I do?
Click here to get started. Be sure to have the phone you are activating with you (whether it was purchased from our website or you are activating a used, inactive Sprint® device), as you will need information found on the handset for the first step.
I am an existing Kajeet customer adding another phone to my account. What do I do?
Adding an additional phone to your account is easy!
- Log into Kajeet here.
- Go to your Account Summary page. Select “Activate a Device” as shown below.
- You will then be asked to enter the ESN or MEID of the additional phone you are activating (please have this phone available).
If you purchased a new device from Kajeet, or are bringing your own device, follow these steps to switch your current service to a new/different phone (for an existing Kajeet user):
- Log into Kajeet here.
- Go to your Account Summary page. Select the “Replace a Device” icon as shown below.
- You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new phone handy during this process!).
You will need to contact Kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to Kajeet. Have a copy of your bill and/or account login information with you when you contact Kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies).
How can I reach Kajeet Customer Care and what are the holiday Kajeet Care hours?
Our Customer Care team is available Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET. Our Care team may be reached via phone at 1-866-452-5338, via Live Help on our website or via email at email@example.com. Kajeet Customer Care is closed on Christmas Day to give our hardworking Care personnel the day off to spend with their families.
Our Holiday Care hours are as follows:
- Wednesday, December 11 – Saturday, December 14: 9:00 am ET to 1:00 am ET
- Monday, December 16 – Saturday, December 21: 9:00 am ET to 1:00 am ET
- Monday, December 23: 9:00 am ET to 1:00 am ET
- Tuesday, December 24: 9:00 am ET to 1:00 am ET
- Wednesday, December 25: Closed
- Thursday, December 26 – Friday December 27: 9:00 am ET to 1:00 am ET
- Saturday, December 28: 9:00 at ET to 1:00 am ET
Customer Care is already busy and we do expect them to continue to be busy after the holidays. Avoid the wait and activate online (and remember, you can always reach our friendly Care representatives via online Live Help)!
Sprint is a trademark of Sprint.
November 12, 2013
Start shopping for a smartphone or cell phone for your kid today and take advantage of FREE USPS Priority shipping, now through 12/25/13. Pick from the popular Samsung Galaxy S IV, the ZTE Fury, the Kyocera Echo and others, then just select the free shipping option during checkout. Shop early, save now!
November 6, 2013
Use our new Live Help feature!
Now it’s even easier than ever before to reach a friendly Customer Care representative online. Simply look for the green icon on the left side of the website and a helpful agent will be available to answer your questions. And best of all, Live Help is available during the holiday season seven days a week, from 7:00 am ET to 1:00 am ET. Click to get started today!
December 12, 2012
Education.com, an educational and child development website for parents, has selected Kajeet for inclusion in it’s 2012 Gift Guide. Products chosen for the Gift Guide were kid-tested and teacher-approved, selected from among thousands reviewed and deemed the most likely to stand the test of time. Check out their review of Kajeet here: http://www.education.com/gift-guide/item/lg-optimus-android/.
February 16, 2012
A recent article in the Wall Street Journal revealed that kids today are getting less sleep than recommended – and suggests that advances in new technology may partially be at fault. No longer are books and radio considered the main culprits. Now television, the Internet and cell phone activity are what researchers believe are causing kids to get less sleep – and late night texts, calls or emails certainly don’t help (something our free parental controls can prevent!).
Do cell phones keep your kids up late? How do you manage this?
November 28, 2011
It’s a Cyber Monday spectacular!
Today is the last day you can save 15% on a cell phone for your kid when you use promo code TURKEY during checkout. Our Cyber Monday specials include discounts on the LG Optimus S™, the Samsung Replenish™, the LG Rumor 2, the Samsung Seek, the Sanyo 2700, the LG Rumor Touch and more! Check out our entire lineup of kids cell phones here.
Act fast to save 15% on your purchase – the TURKEY promo code expires at midnight on November 28, 2011 (and with deals so great, we can’t promise there will be any leftovers!).
November 25, 2011
Don’t miss out on these amazing cell phone specials for your kid! Choose from the following:
- LG Optimus S Android™ Smartphone – Regularly priced at $299.99, on sale for just $209.99. Use promo code TURKEY during checkout and this phone will only cost $178.49!
- Samsung Replenish Android™ Smartphone – Regularly priced at $339.99, on sale for just $249.99. Use promo code TURKEY during checkout and this phone will only cost $212.49!
- Samsung Seek – Regularly priced at $249.99, on sale for just $149.99. Use promo code TURKEY during checkout and this phone will only cost $127.49!
- LG 102 – Regularly priced at $34.99, on sale for just $19.99. Use promo code TURKEY during checkout and this phone will only cost $16.99!
Plus, we’ve got great deals on the LG Rumor Touch, the LG Remarq, the LG Rumor 2 and more! Click here to see our complete lineup of cell phones for kids.
Grab one of these great deals – and get free USPS Priority shipping – today! But hurry – the TURKEY promo code expires on November 28, 2011!
Android is a trademark of Google, Inc.
November 24, 2011
Start gobbling up those holidays savings early! Starting today (on Thanksgiving!), you can save 15% on any kids cell phone on our website, including those that are already on sale!
Just use promo code TURKEY during checkout and you’ll receive 15% off your purchase. Plus, you can also take advantage of free USPS Priority shipping for a limited time. Check out our full lineup of phones here!
And – best of all – the savings last all weekend long! The TURKEY promo code is valid through Monday, November 28, 2011 and USPS Priority shipping is free through Saturday, December 24, 2011. But act fast! Cell phones for kids make great holiday presents and they’re sure to go fast.
November 23, 2011
Android™ smartphones from kajeet come equipped with Smart Blocker™, a new, free parental control that allows parents to block websites they feel are inappropriate for their children to view on some of today’s most popular Android™ handsets. Kajeet is the only wireless service provider to offer such an innovative tool, making it possible for parents to both provide their kids with powerful Android™ smartphones and — at the same time — limit the types of websites they are able to access.
Using the Smart Blocker™ parental control, parents can choose between our custom Android™ filtering solutions or block/allow web usage completely! Click here to see what Android™ smartphones this technology is available on (and remember, cell phones make great holiday gifts!).
Android is a trademark of Google Inc.
November 22, 2011
This holiday season, there’s one gift that every kid is sure to ask his or her parents about: a cell phone! But before parents embark on their holiday shopping, they’re looking closely at what features are provided by various cell phone services.
The San Luis Obispo Tribune recently provided a checklist for what’s important when getting your kid a cell phone, including parental controls, a GPS locator and prepaid plans. Kajeet has all of this and more, which is why the Tribune lists it as a top-rated cell phone service for kids! Click here to read the entire story.