December 22, 2009
by Carol Politi
If you got someone a kajeet phone for Christmas, or if you received one, the first thing you need to do is to activate your phone. You can do this entirely online!
What is “activation”?
Prior to use, each kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you did not select a rate plan at the time of purchase, simply login kajeet.com from your PC and select a plan.
What is the best way to activate my phone?
Online activation is your best option. New customers can activate online here at kajeet.com. Existing kajeet customers that have purchased a new phone and want to upgrade to it (and keep their phone number) can login to kajeet.com and upgrade their phone (see my recent blog post describing how to do this).
What if I am moving/porting my existing number to kajeet?
You will need to contact kajeet customer care if you are porting (moving) a number from another cell phone service provider to kajeet. Have a copy of your bill and/or account login information with you when you contact kajeet customer care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number. (We are dependent upon other telecommunications companies and they are all busy at this time of year).
How can you reach care and what are the kajeet Holiday Care Hours?
Our care department can be reached at 1-866-452-5338 or firstname.lastname@example.org. kajeet Customer Care is closed on Christmas Day to give our hardworking care personnel from Canton, Ohio the day off with their families.
Our Holiday Care Hours are as follows
- December 21st – Dec. 24th: 9:00am – 10:00pm
- Christmas (December 25th) – Closed
- December 26th – 8:00am – 10:00pm
- December 27th – 9:00am – 5:00pm
- December 28th – 30th – 9:00am – 8:00pm
- December 31st – 9:00am – 6:00pm
- January 1 – Closed
Care is already busy and we do expect them to continue to be busy after the holidays. Avoid the wait and activate online!
If you decided to give a kajeet phone as a gift this holiday, we thank you! Have a happy holiday!
December 4, 2009
by Carol Politi
A number of our customers are taking advantage of our new phone selection (and the holiday gifting season) to upgrade their child’s phone (or their own!). We made this process much easier recently by launching the ability to switch your phone from our website. This post describes how this is done.
If you are an existing customer and you purchase a new kajeet phone, you can move your number to it (i.e., “switch your phone”) online as follows:
1. Login to kajeet.com (www.kajeet.com)
2. Select “switch a phone” from your logged in home page as shown below.
You will then be asked to select the phone you would like to upgrade (in the event you have multiple phones on the account) and for the ESN or MEID of your new phone (this is a unique number that physically identifies a phone – we show you how to find this!).
We know each kajeet customer that purchases a new kajeet phone is making a decision to keep kajeet as their service provider. We appreciate your business. I hope our new online phone upgrade feature makes the process of upgrading your phone easier.
Please comment here to let us know if this is easy to use, and how it might be improved.