December 11, 2013
Did you make someone’s holiday extra happy this year with a new smartphone or cell phone from Kajeet? If so, the first thing you need to do is activate it. Activating or replacing your Kajeet phone can be done entirely online, whether you purchased a phone from our website or will be bringing your own device. To help, we’ve provided the answers to some commonly asked questions below. And if there’s something we haven’t covered, you may always contact our Customer Care team via phone at 1-866-452-5338 or via Live Help on our website!
What is “activation?”
Prior to use, each Kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you are bringing your own eligible device (learn more about this program here), you will be prompted to select a rate plan at this time.
I am a new Kajeet customer activating a phone to get a new phone number. What do I do?
Click here to get started. Be sure to have the phone you are activating with you (whether it was purchased from our website or you are activating a used, inactive Sprint® device), as you will need information found on the handset for the first step.
I am an existing Kajeet customer adding another phone to my account. What do I do?
Adding an additional phone to your account is easy!
- Log into Kajeet here.
- Go to your Account Summary page. Select “Activate a Device” as shown below.
- You will then be asked to enter the ESN or MEID of the additional phone you are activating (please have this phone available).
If you purchased a new device from Kajeet, or are bringing your own device, follow these steps to switch your current service to a new/different phone (for an existing Kajeet user):
- Log into Kajeet here.
- Go to your Account Summary page. Select the “Replace a Device” icon as shown below.
- You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new phone handy during this process!).
You will need to contact Kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to Kajeet. Have a copy of your bill and/or account login information with you when you contact Kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies).
How can I reach Kajeet Customer Care and what are the holiday Kajeet Care hours?
Our Customer Care team is available Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET. Our Care team may be reached via phone at 1-866-452-5338, via Live Help on our website or via email at email@example.com. Kajeet Customer Care is closed on Christmas Day to give our hardworking Care personnel the day off to spend with their families.
Our Holiday Care hours are as follows:
- Wednesday, December 11 – Saturday, December 14: 9:00 am ET to 1:00 am ET
- Monday, December 16 – Saturday, December 21: 9:00 am ET to 1:00 am ET
- Monday, December 23: 9:00 am ET to 1:00 am ET
- Tuesday, December 24: 9:00 am ET to 1:00 am ET
- Wednesday, December 25: Closed
- Thursday, December 26 – Friday December 27: 9:00 am ET to 1:00 am ET
- Saturday, December 28: 9:00 at ET to 1:00 am ET
Customer Care is already busy and we do expect them to continue to be busy after the holidays. Avoid the wait and activate online (and remember, you can always reach our friendly Care representatives via online Live Help)!
Sprint is a trademark of Sprint.
November 25, 2013
Did you know that Kajeet provides not one, but two easy (and free!) ways to manage your kid’s text messaging?
- If you want to designate specific phone numbers your kid can (and cannot) communicate with, use Contact Manager.
- If you want to disable text messaging entirely, this option is available in Feature Manager.
Whichever way you prefer, you can always make changes to your account settings as desired. Log in today and check it out!
November 28, 2011
It’s a Cyber Monday spectacular!
Today is the last day you can save 15% on a cell phone for your kid when you use promo code TURKEY during checkout. Our Cyber Monday specials include discounts on the LG Optimus S™, the Samsung Replenish™, the LG Rumor 2, the Samsung Seek, the Sanyo 2700, the LG Rumor Touch and more! Check out our entire lineup of kids cell phones here.
Act fast to save 15% on your purchase – the TURKEY promo code expires at midnight on November 28, 2011 (and with deals so great, we can’t promise there will be any leftovers!).
November 22, 2011
This holiday season, there’s one gift that every kid is sure to ask his or her parents about: a cell phone! But before parents embark on their holiday shopping, they’re looking closely at what features are provided by various cell phone services.
The San Luis Obispo Tribune recently provided a checklist for what’s important when getting your kid a cell phone, including parental controls, a GPS locator and prepaid plans. Kajeet has all of this and more, which is why the Tribune lists it as a top-rated cell phone service for kids! Click here to read the entire story.
Be the “best parent in the world!” this holiday season when you purchase an Android™ smartphone from kajeet, the only smartphones that come preloaded with a free control that allows parents to block inappropriate website content!
The Smart Blocker™ is the newest addition to kajeet’s suite of free parental controls. With it, parents can prevent kids from accessing sites that reference adult content, profanity, illegal activities, online chat, games and/or social networking, among other categories. Choose from a lineup of smartphones that include the LG Optimus S™, Samsung Replenish™, Kyocera Milano, Samsung Conquer™ and the HTC Evo Shift™.
And now, for a limited time, you can save $50 on the LG Optimus S™! Just use promo code OPTIMUS50 at checkout. But hurry! This offer ends on November 13, 2011. Click here to start shopping today!
October 6, 2011
It comes in red and in silver; it’s almost a steal.
The kajeet Samsung m300 camera phone is this weekend’s special deal!
Act fast to take advantage of this limited time offer on the kajeet Certified Refurbished Samsung m300 camera phone. Regularly priced at $44.99, you can now get this already-affordable handset for just $29.99. This popular phone includes:
- A 4x digital zoom camera with self portrait capability
- Voice dialing and voice memo functionality
- A speakerphone and Bluetooth technology for hands-free calling
- Free, unlimited kajeet parental controls
Click here to get your phone today (Hurry! This special deal expires on 10/9/11).
November 29, 2010
It’s not too late to snag a cell phone for your kid from kajeet!
Check out our special Cyber Monday only sales:
LG Rumor 2 – Regularly $199.99, on sale for Cyber Monday for $189.99 (or $161.49 when you use promo code BFWEEKEND!). This popular phone includes:
- An integrated sliding QWERTY keyboard
- A 1.3 megapixel digital zoom camera
- Bluetooth wireless technology
- A 2” color display (great for sharp images!)
- A microSD card slot to hold thousands of songs and pictures
- Free, unlimited kajeet parental controls
- And more!
Plus, you can still save on kajeet Certified Refurbished Rumors! Black, blue, green and white Rumors are on sale for just $99.99.
Save on these cell phones – and get free shipping! – when you order today. Act fast so you don’t miss out on these great deals!
November 3, 2010
“Hopefully my status as ‘coolest mom on earth’ will last long enough to get me through her wanting to dye her hair blue.”
When is the best time to buy your child a cell phone? The debate continues to rage on. Cool-gadgets.com, a website dedicated to the ongoing search of finding the coolest gadgets, recently featured kajeet in their children’s gadgets section and believes our cell phone service is perfect for kids, no matter the age of the child. In the write up, kajeet is lauded for our great parental features such as no contract plans, call blocking, TimeManager and GPS. It even goes as far as to say that our service is a win-win for the parent and the child. Sweet! Click here to read the full write up.
October 8, 2010
When is it okay to let your child get a cell phone?
This was just one of the many questions a group of experts addressed on this morning’s Today Show on NBC. And while the exact age itself was debated, the panelists were in agreement that features like parental controls made the decision easier.
“One really great kid-friendly service is called kajeet and you can do everything online,” said Elizabeth Shaw, Executive Editor of Parenting Magazine. And we couldn’t agree more!
How old was your child when you gave him or her a cell phone?
September 30, 2010
by Daniel Neal
Thanks for placing your confidence in kajeet. The decision to give your kid a cell phone is not an easy one to make and we appreciate that you have placed your trust in kajeet to keep your family connected.
Whether you’ve experienced this firsthand or not, you should know that we’ve been dealing with some growing pains, notably with the recent transition of our Customer Care center. The effort was more time-intensive than anticipated and we’ve gotten some negative feedback as a result.
Please be assured: we are working diligently to resolve these issues and make sure you receive the top-notch Customer Care we strive to deliver. We’re working hard – and moving fast – to meet your needs, but sometimes, we make mistakes. Your experience as a kajeet customer will always be our number one priority.
When I started kajeet, I did so with the dream of providing the best, safest, most reliable cell phone service for parents and their kids. I thank you for your continued support in helping us make this dream a reality.